From the Choose an Option screen, select Troubleshoot > Reset this PC. Windows 10: Go to Start > Settings > Update & Security > Recovery > Get Started under Reset this PC. Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.You can then restore the backup to the computer to get your files back on the device. Once the restore is complete, click on "Finish" and then restart the computer. Step 8: Click "Next" and wait for the process to be completed. Step 7: Click on "Yes, reformat hard drive and restore system software to factory condition" to check the box. The best thing to do is to do a clean install. If the factory restore partition is no longer on your hard drive, and you do not have HP recovery disks, you can NOT do a factory restore. However, you can add a password later.Why can't I factory reset my PC Windows 7? The recovery partition has been damaged, and also wouldn't go into the factory reset. When the computer reboots, there is no password needed. Finally, click "Reboot" and eject password reset disk. Click "Yes" to reset the password to blank. The 1st is from the Desktop and the 2nd is for when your computer cannot fully boot up.Click " Reset Password " button, then a small window pops up to ask you if you want to reset the password of selected user. Use this video to show you 2 methods to Factory Reset your HP laptop.
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